Can't find what you need? Email [email protected] and we'll reply within two business days.
How do I connect an account?
In the app, choose "Connect account", then pick the network. For most networks you sign in on that network's own page and approve Sendhour. To connect a different account on the same network, sign out of that network in your browser first.
Why can't I connect my Instagram account?
Instagram only allows scheduling tools to publish to Business or Creator accounts. You can switch for free in the Instagram app under Settings → Account type and tools, then connect again.
How do I connect Bluesky?
Bluesky uses an app password instead of a sign-in page. In Bluesky, open Settings → Privacy and security → App passwords, create one for Sendhour, and enter your handle and that app password when connecting. Never use your main Bluesky password.
Why does YouTube say I have no channel?
Posting requires a YouTube channel on the Google account you sign in with. Create one at youtube.com, then connect again and pick that channel.
A post says "Check account". What does that mean?
We lost contact with the network while sending it, so it may or may not have been posted. Look at the account on that network before posting it again. We never retry these automatically, so you won't get duplicates.
Why did my post go to my TikTok inbox?
You chose "Send to TikTok inbox". Open TikTok, tap the notification, add any sounds or effects, and post it from there. TikTok allows at most 5 pending inbox uploads per 24 hours.
Can I choose the music on TikTok?
TikTok's API doesn't allow picking a sound. For photo posts you can let TikTok add recommended music. For videos, the audio in your file is used. To choose a sound yourself, send the post to your inbox and finish it in the app.
Why does LinkedIn ask me to reconnect?
LinkedIn gives apps access for 60 days at a time. A week before it ends, Accounts and the composer show "Reconnect LinkedIn"; reconnecting takes a click while you're signed in to LinkedIn and keeps your scheduled posts. Posts can't be scheduled for after the access ends.
Why can't I schedule more X posts today?
X charges for every post made through its API, so X posts have a daily and monthly fair-use allowance that depends on your plan. The composer shows how much is left. See fair use on X.
Is there a free trial?
No. After signing up you answer a few questions about what you're growing and choose a plan; the app opens when you subscribe. You can cancel any time from Billing, and you won't be charged again. Workspaces that started our former free trial keep it until its end date.
How do I change my plan or cancel?
Open Billing in the app. You can switch plans, move between monthly and yearly billing, or cancel. After cancelling, your plan stays active until the end of the period you have already paid for and isn't renewed. Payments are handled by Dodo Payments, our merchant of record.
Can I get a refund?
We don't refund partial periods, but if you were charged by mistake, such as a duplicate charge or a renewal after you cancelled, email [email protected] within 30 days and we'll refund it in full. See cancellation and refunds.
What counts as an account?
Each connected profile, page or channel counts as one account toward your plan's limit.
How do I remove my data?
Disconnect an account from Accounts, or delete your whole workspace from Settings, which also cancels any subscription. You can also email [email protected]. Details are in the privacy policy.